MFMeibel Ferrer
@meibelferrer
Customer specialist with extensive experience in recruitment and sales.
VenezuelaWhat I'm looking for
I am a dedicated customer specialist and recruiter with a strong background in various roles across customer service, sales, and administrative management. My journey began in the banking sector, where I honed my skills in account management and customer relations. Over the years, I have transitioned into roles that emphasize customer support and recruitment, allowing me to leverage my interpersonal skills and attention to detail.
In my most recent position at Appoint Pros, I have successfully managed customer inquiries and recruitment processes, demonstrating my ability to multitask and maintain high standards of service. My experience as an insurance agent has further enhanced my sales capabilities, where I excelled in policy sales and customer service. I am passionate about continuous improvement and thrive in environments that challenge me to grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Specialist and Recruiter
Appoint Pros
Nov 2022 - Present (2 years 7 months)
Responsible for managing customer interactions through various channels including DMs, emails, and WhatsApp. Duties include administrative reporting, tutor selection, and creating study plans.
Insurance Agent
Estrella Insurance
Aug 2023 - Present (1 year 10 months)
Involved in selling new insurance policies and handling renewals. Responsibilities include inbound and outbound calls, claims processing, and customer service.
Customer Support and Marketing Assistant
Soto Deals USA
Feb 2022 - Jan 2023 (11 months)
Provided customer support across various platforms like eBay and Amazon. Responsibilities included processing claims, managing social media posts, and collaborating with other departments for improvements.
Credit Card Seller
CENCOSUD
May 2019 - Dec 2021 (2 years 7 months)
Engaged in selling MasterCard credit cards and insurance products while addressing customer queries at the sales stand.
Cashier
Supermarket
Feb 2018 - Aug 2019 (1 year 6 months)
Handled cash transactions and was responsible for restocking merchandise in the supermarket.
Account Executive
Western Bank of Discount
Feb 2005 - Mar 2006 (1 year 1 month)
Provided personalized customer service, managed account openings, and promoted banking products.
Administrative Management Analyst
Adrian Investments, CA
Jan 2018 - Oct 2018 (9 months)
Monitored supply purchases and managed monthly activity closures. Coordinated training and resource planning for staff.
SME Executive
Bicentennial Bank of the People
Feb 2017 - Jan 2018 (11 months)
Managed a portfolio of SMEs, selling credit products and resolving customer complaints through company visits.
Manager
Wendy's Kids
Jan 2016 - Jan 2018 (2 years)
Responsible for stock control, managing vendor schedules, and overseeing training for staff.
Office Worker
Western Bank of Discount
Jan 2005 - Feb 2005 (1 month)
Handled customer reception, mail management, and accounting tasks at the branch.
Education
Degrees, certifications, and relevant coursework
Rafael Belloso Chacin University
Bachelor's Degree, Industrial Relationships
2005 - 2010
Grade: 25/34 approved subjects
Studied Industrial Relationships with a focus on understanding the dynamics between employers and employees, labor laws, and organizational behavior.
Rafael Urdaneta University
Bachelor's Degree, Business Administration
Grade: 28/36 approved subjects
Studied Business Administration, gaining knowledge in management principles, finance, marketing, and organizational behavior.
Availability
Location
VenezuelaAuthorized to work in
Job categories
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