I've supported migrant communities at JPSEGUROS by helping them acquire and use appropriate health insurance coverage in English and Spanish.
I coordinated primary care, specialist, and dental visits, including Cigna Dental workflows, while following up with patients to improve attendance and resolve scheduling conflicts. I also maintained accurate CRM records and calendars while protecting patient confidentiality.
At BDCATALYST (CarHubAccount), I managed high-volume inbound and outbound calls, qualified sales leads, and scheduled dealership visits and test drives for CarHub.
I've also provided bilingual phone, chat, and email support at VEVOR, resolving complex account and service inquiries for international clients within quality and timeline standards.
