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Roxana User

@roxanauser2

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Appointment Setter at BDCatalyst, converting automotive leads into showroom appointments through GoHighLevel.

Venezuela

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What I'm looking for

I'm looking for intellectually stimulating work that demands critical thinking and contributes to mutual growth. I want to help remote teams optimize operational efficiency and drive growth.

At BDCatalyst, I manage and reactivate leads in the U.S. automotive sector, making an average of 100+ outbound follow-up calls daily.

I manage digital sales pipelines in GoHighLevel, turning inbound web and Facebook traffic into showroom appointments while keeping customer profiles and opportunity statuses updated.

I also pre-qualify leads financially and use conversational techniques to address objections and support appointment scheduling.

Before BDCatalyst, I worked as an Administrative Assistant / Cashier at Comercializadora J&C. I handled inquiries for approximately 60+ clients per day and processed 50+ daily financial transactions with zero end-of-day cash reconciliation discrepancies.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter / Customer Success Representative

Current

BDCatalyst

Jan 2026 - Present (9 months)

Conducted high-volume outbound prospecting and managed digital sales pipelines within GohighLevel to convert leads into showroom appointments. Performed financial pre-qualification and maintained CRM operational management.

GoHighLevel CRM Outbound Calling Lead Qualification Customer Success Communication Skills Pipeline Management

Administrative Assistant / Cashier

Comercializadora J&C

Feb 2020 - Dec 2025 (5 years 10 months)

Resolved inquiries for approximately 60+ clients per day and processed 50+ daily financial transactions with zero discrepancies. Handled sensitive business information with confidentiality and professionalism.

Customer Service Cash Handling Data Entry Inventory Management Communication Skills Adaptability

Education

Degrees, certifications, and relevant coursework

Universidad Central de Venezuela

Bachelor's in Information Science, Information Science

2023 -

Activities and societies: Information Literacy, Verification, and Critical Source Analysis; Information analysis and calendar management; Databases and Microsoft Office (Excel, Word, Access, Visual Basic); SQL (Basic Querying), Python (Foundational Knowledge), Zoom/Slack.

Pursuing a Bachelor's degree in Information Science with coursework in information literacy, databases, and programming fundamentals.