ADAndres Alejandro Perez Diaz
@andresalejandroperez
Dynamic and results-driven professional with expertise in appointment setting and customer service.
VenezuelaWhat I'm looking for
As a dedicated and results-oriented professional, I bring over two and a half years of experience in appointment setting and customer service. My expertise lies in managing client communications and scheduling with precision, ensuring seamless interactions and enhanced customer satisfaction.
In my role as a Medical Interpreter at One World Global Services LLC., I facilitated clear communication between healthcare providers and patients, achieving a 95% satisfaction rate. I also translated over 150 medical documents, improving accessibility for diverse populations.
Additionally, I have excelled as an Appointment Setter and Customer Service Representative, leveraging CRM systems like GoHighLevel to optimize client engagement and streamline operations. My efforts have consistently led to significant improvements in conversion rates and customer satisfaction scores.
Experience
Work history, roles, and key accomplishments
Appointment Setter
Women's Fitness
Apr 2024 - Jan 2025 (9 months)
Initiated and nurtured client relationships through targeted social media campaigns, resulting in a 30% increase in scheduled consultations. Collaborated with the sales team to enhance lead engagement and maintained accurate CRM records, streamlining client follow-up processes.
Appointment Setter
BDCatalysts
Aug 2023 - Apr 2024 (8 months)
Facilitated seamless communication with over 100 customers weekly in both English and Spanish, successfully scheduling appointments and assigning salespersons, resulting in a 30% increase in customer satisfaction scores. Assisted in the onboarding and training of 5 new Catalysts.
Medical Interpreter
One World Global Services LLC.
Jul 2022 - Jan 2024 (1 year 6 months)
Facilitated communication between healthcare providers and non-English speaking patients, accurately interpreting medical terminology and ensuring understanding, resulting in a 95% satisfaction rate in patient feedback surveys. Assisted in the translation of 150+ medical documents and patient information forms.
Education
Degrees, certifications, and relevant coursework
IAInstituto Universitario de Tecnología Industrial Rodolfo Loero Arismendi
Associate Degree, Taxes Administration
2017 - 2021
Completed an Associate Degree in Taxes Administration, focusing on the principles of tax law, accounting practices, and financial management. Developed skills in tax preparation and compliance, enhancing understanding of fiscal responsibilities and regulations.
Tech stack
Software and tools used professionally
Availability
Location
VenezuelaAuthorized to work in
Salary expectations
Social media
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