Looking for a job

Maryum Delves-Opa

@maryumdelves-opa

Message

I build trusted client, family, and community relationships that improve service delivery.

United States

Message

What I'm looking for

I'm looking to lead client, community, or stakeholder engagement work where I can improve service delivery, build strategic partnerships, use AI and digital tools to streamline operations, and create measurable outcomes.

I lead client and stakeholder engagement across Optimal Professional Advantage Services and NYC Department of Education PS 180, managing end-to-end service experiences, communications, outreach, and follow-up. I've delivered 200+ professional portfolios with a 96% five-star satisfaction rating while using AI tools to strengthen client communications and consulting workflows.

At PS 180, I led NYC RISE outreach to 96% family participation, increased parent engagement by 27%, grew social media following by 217%, and secured more than $25,000 in donations through community relationships. Previously, I directed employment services for 200+ participants at NIDC, increasing program funding from $75K to $225K and supporting an 85% retention rate.

Experience

Work history, roles, and key accomplishments

Current

Professional Career Strategist / Consultant

Current

Optimal Professional Advantage (O.P.A.) Services LLC

Jan 2013 - Present (13 years 8 months)

Managed end-to-end client experience for career-coaching and resume clients, delivering 200+ professional portfolios with a 96% 5-star satisfaction rating. Utilized AI tools to streamline workflows and enhance client communications.

Client Management Career Coaching Resume Writing ChatGpt Claude AI Microsoft 365 Google Workspace Data Tracking Continuous Improvement

Education

Degrees, certifications, and relevant coursework

William James College

Master of Arts, Organizational Psychology

Pursued a Master of Arts in Organizational Psychology with a focus on Leadership. Capstone examined imposter syndrome and burnout among professionals.