Open to opportunities

Cynthia Clemons

@cynthiaclemons

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Digital Engagement & Operations Manager with a focus on impactful communication.

United States

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What I'm looking for

I am seeking a role that values innovation and collaboration, where I can leverage my skills to drive impactful change.

I am a dedicated Digital Engagement & Operations Manager with a proven track record in optimizing digital operations and engagement strategies. At Abundant Housing LA, I successfully drove a 30% increase in key performance metrics through automation and data-driven improvements. My passion for developing leadership programs with a DEI focus has not only increased participation but also enhanced retention rates, showcasing my commitment to fostering inclusive environments.

My experience extends to managing high-impact, cross-functional projects that align business goals with operational workflows. I have implemented data analytics frameworks that provide insights for continuous optimization, ensuring that processes are efficient and effective. My previous role as a Program Manager at The People Concern allowed me to lead facility operations and develop life skills programs, empowering clients and enhancing service delivery.

Experience

Work history, roles, and key accomplishments

Operations & Engagement Manager

Abundant Housing LA

Jul 2022 - Jan 2025 (2 years 6 months)

Optimized digital operations and engagement strategies, driving a 30% increase in key performance metrics across multiple platforms through automation and data-driven improvements. Managed high-impact, cross-functional projects, aligning business goals and operational workflows to deliver measurable results on time and within scope.

Project Management Communication Skills CRM Management

Program Manager

The People Concern

May 2021 - Sep 2022 (1 year 4 months)

Led facility operations across multiple sites, ensuring efficiency in service delivery for clients experiencing homelessness. Developed and facilitated life skills programs to promote client empowerment, focusing on housing readiness and self-sufficiency.

Program Management Client Services Employee Engagement

Community Partnerships Coordinator

Project Renewal

Aug 2016 - Sep 2017 (1 year 1 month)

Managed external partnerships with culinary teams, funding agencies, and community organizations to deliver job training programs for low-income and formerly homeless adults. Developed and executed outreach strategies to recruit participants and raise program visibility in the community.

Partnership Management Program Development Outreach Community Engagement

Teacher and Grant Writer

Peace Corps

Aug 2011 - Feb 2014 (2 years 6 months)

Conducted community needs assessments and developed strategies to improve educational programs in under-resourced schools. Designed and delivered teacher training workshops to improve educational outcomes across 20 schools.

Curriculum Design Community Engagement Grant Software

Education

Degrees, certifications, and relevant coursework

The University of Georgia

Bachelor of Arts, English

Completed a Bachelor of Arts degree with a focus on English. Gained a comprehensive understanding of literature, critical analysis, and effective communication.