Mary Okwuniazor
@maryokwuniazor
I resolve customer issues across billing, enrollment, platform, and product support.
NigeriaWhat I'm looking for
I'm currently supporting end-to-end enrollment and billing operations at Sengwa Consulting, maintaining eligibility and billing records, resolving discrepancies, and meeting service-level and quality benchmarks remotely.
Previously, I supported contractors and employers on the i’llTip platform through onboarding calls, platform guidance, job-lead education, and feedback reporting. At BM Essence, I handled customer requests across email, phone, and chat while documenting interactions, guiding customers on skincare products and treatments, and coordinating resolutions with internal teams.
I've also supported customers at Ugomack Autos with vehicle selection, financing, post-purchase follow-up, CRM record management, and vehicle-related troubleshooting. I bring four years of customer support experience focused on clear communication, customer retention, data accuracy, and effective issue resolution.
Experience
Work history, roles, and key accomplishments
Enrollment and Billing Technician
Sengwa Consulting
Sep 2025 - Present (11 months)
Support end-to-end enrollment and billing operations, ensuring accuracy and compliance. Investigate and resolve discrepancies, collaborate cross-functionally, and operate independently to meet performance metrics and SLAs.
Customer Support Professional
i'llTip, LLC - Network and Hire Pros
May 2025 - Aug 2025 (3 months)
Engaged directly with contractors and employers on the i'llTip platform, onboarding new users and providing platform support. Tracked daily calls and reported feedback to improve the platform.
Customer Support Personnel
BM Essence
Apr 2022 - Jan 2025 (2 years 9 months)
Provided seamless customer experience, responded to requests via email, phone, and chat, and maintained product knowledge. Documented interactions on helpdesk tools and escalated unresolved issues.
Customer Care Representative
Ugomack Autos
Jan 2018 - Apr 2020 (2 years 3 months)
Assisted customers with vehicle selection, financing, and post-purchase support. Maintained CRM records, coordinated with departments, and provided technical support and follow-up communications.
Education
Degrees, certifications, and relevant coursework
Madonna University
Bachelor of Science, Accounting
Bachelor of Science in Accounting from Madonna University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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