Elizabeth Otabor

I’m a Customer Support Specialist with over 3 years of experience in high-volume support environments. I resolve 150+ daily customer inquiries across phone, email, and live chat through timely issue resolution and effective problem-solving.

I focus on measurable customer outcomes—achieving 70%+ first-contact resolution, improving customer retention, and increasing customer satisfaction by 20–30%. I use empathetic communication and active listening to reduce friction and strengthen customer trust, loyalty, and retention.

Operationally, I collaborate with cross-functional teams to optimize workflows and reduce average response time by 30–40%. At Marbillcare Consulting, I also reduced ticket backlog and escalations by over 45% while consistently meeting SLA targets with minimal supervision.

I’m comfortable handling technical support and customer self-service guidance, including troubleshooting, ticket diagnosis, and knowledge base management. I’ve managed ticket queues and CRM records using Zendesk, LiveChat, Ringover, and Microsoft Office Suite.