Open to opportunities

Ella User

@marymacalalad

Message

Organized dental administrative professional with 7+ years optimizing clinic operations and patient workflows.

Philippines

Message

What I'm looking for

I seek a collaborative, fast-paced healthcare or dental role where I can optimize scheduling, maintain compliant patient records, support billing, and improve clinic operations.

I am an organized and proactive administrative professional with over seven years of combined experience across healthcare, corporate, and BPO environments. I specialize in dental office administration, patient charting, treatment documentation, and scheduling using Open Dental and AbelDent.

In my roles I improved scheduling efficiency and chair utilization by analyzing performance and executing optimization strategies across multi-location practices. I supported billing, insurance claims, and maintained confidential patient records in compliance with PHIPA and PIPEDA.

I bring strong written and interpersonal communication skills, experience coordinating with dentists, hygienists, and clinic staff, and a track record of supervising daily operations, workflow coordination, and process improvements. My background includes remote optimization work, in-clinic administrative assistance, healthcare customer service, and supervisory responsibilities in technical and customer service teams.

I hold certifications in Standard First Aid & CPR/AED Level C and QuickBooks, and I am eager to contribute to a collaborative, fast-paced clinic or healthcare operations team focused on patient satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Optimization Specialist

Current

Clove Dental

Dec 2025 - Present (3 months)

Managed and optimized short-term (7-day) provider and hygienist schedules across multiple dental locations, improving chair utilization and reducing double-bookings through data-driven schedule adjustments.

Abeldent Capacity Planning Data Analysis AbelDent Patient Flow Management

Dental Administrative Assistant

Dr. Irene Almazan-Mabutol Dental Office

Jan 2024 - Aug 2025 (1 year 7 months)

Managed appointment scheduling, patient communications, and maintained accurate patient records using Tracker and AbelDent while processing payments and insurance claims with confidentiality and accuracy.

Abeldent Appointments AbelDent Insurance Claims Processing Billing

Social Media Marketing Intern

Musey Social Enterprises

May 2024 - Dec 2024 (7 months)

Coordinated outreach with businesses and community partners, managed event logistics and vendor coordination, and produced research-backed marketing materials and reports to support campaigns.

Social Media Outreach Coordination Event Logistics Vendor Management Research Report Writing

Technical & Customer Service Assistant Supervisor

iQor

May 2021 - Dec 2023 (2 years 7 months)

Supervised daily operations and scheduling, maintained performance and compliance records, and collaborated with cross-functional teams to resolve customer and technical issues, improving process accuracy and team efficiency.

Team Supervision Documentation Performance Monitoring Customer Support Technical Troubleshooting Process Improvement

Healthcare Representative

Alorica

Nov 2018 - Jun 2019 (7 months)

Handled patient inquiries, processed pre-authorizations and plan changes, and maintained confidential patient records while providing accurate information on member benefits and co-payments.

Patient Support Benefits Phone Support & Compliance