Johanna Ruth Flores

Oversee operations and strategic direction for pharmaceutical distribution, managing teams and supplier relationships since appointment; improved operational coordination across departments.

Provide executive support to the CEO including scheduling, correspondence, and coordination of executive initiatives to streamline decision-making and communication.

Managed patient reception and assisted dental procedures across two tenures, improving patient flow and supporting clinical staff with chairside assistance and administrative duties.

Handled front-desk duties and assisted dental clinicians, maintaining patient schedules and clinical support during treatments to ensure smooth clinic operations.

Analyzed technical complaint reports and coordinated resolutions, improving escalation handling and reporting accuracy for customer issues.

Provided subject matter expertise to support teams, delivering training and quality assurance to improve technical support performance and consistency.

Provided technical support to customers, troubleshooting issues and resolving service incidents to meet service level targets.

Managed billing processes and account reconciliations, reducing discrepancies and supporting timely invoicing and collections.

Handled travel reservations and customer inquiries, ensuring accurate bookings and high customer satisfaction for assigned accounts.

Completed Bachelor of Science in Biology with a major in Human Biology at De La Salle University-Dasmariñas.

Attended secondary education at Francisco P. Tolentino Memorial High School in Tolentino West, Tagaytay City.

Attended preschool/early childhood education at Jollikiddie Montessori Learning Center in Biga 2, Silang, Cavite.