Open to opportunities

Sheilantice Robertson

@sheilanticerobertson

Experienced administrative medical professional skilled in clinical support, patient relations, and medical office management.

United States

Message

What I'm looking for

I seek a medical office management role where I can apply clinical and administrative skills, improve operations, mentor staff, and deliver excellent patient care.

I am an administrative medical professional with hands-on experience across front and back office operations in outpatient clinics. I have served as a patient service representative, medical assistant, lead medical receptionist, and supervised clinical and administrative workflows while maintaining strong patient care focus.

My technical proficiency includes EHR systems such as EClinicalWorks, Epic, MicroMD, Athena, Phreesia and NextGen, and I hold certifications in Medical Assisting, Phlebotomy, Health Information Technology, and as a Certified Business Office Manager. I consistently manage scheduling, insurance verification, billing tasks, inventory, and staff training with attention to accuracy and efficiency.

I bring problem-solving, multitasking, and customer-service strengths to fast-paced medical environments, and I aim to improve operational performance while ensuring excellent patient experiences.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Representative

Current

Northshore Health Center

Sep 2023 - Present (2 years 5 months)

Greet and assist patients, verify insurance and collect charges, schedule/cancel appointments, and support new-hire training to improve front-desk efficiency and patient flow.

Patient Registration Insurance Verification Scheduling Customer Service Billing & Collections Front Desk Operations

Medical Assistant / Lead Receptionist

Community Health Net

May 2021 - Sep 2023 (2 years 4 months)

Performed vitals, injections, prior authorizations, and led front-desk operations including check-in/out, copay collection, insurance eligibility checks, and call routing to streamline clinic workflows.

Phlebotomy Prior Authorizations Customer Service

Lead Medical Assistant

Family Medicine & Wellness / Village MD

Feb 2018 - Apr 2021 (3 years 2 months)

Supervised front and back office, performed patient intake and routine screening, assisted physicians with exams, managed inventory, and handled patient demographics and insurance processing to maintain clinical operations.