Mary Grace Leveriza
@marygraceleveriza
I improve social commerce sales and resolve customer issues across complex systems.
PhilippinesWhat I'm looking for
I've driven TikTok Showcase sales through direct consultations, trend-aligned product listings, and live support designed to increase conversions and repeat orders. As a self-employed online retailer and reseller, I managed sourcing, multi-line sales, fulfillment, and personalized product-fit consultations.
At Concentrix, I managed inbound and outbound calls, escalations, queue routing, account audits, and post-order shipping or billing resolutions, achieving 85%+ first-call resolution. I also analyze engineering datasets, track project workflows, and maintain accurate CRM records under strict SLAs.
Experience
Work history, roles, and key accomplishments
Drove TikTok Showcase sales via direct consultations and curated trending product listings to match buyer demand. Provided live support to increase conversions and repeat orders.
Managed inbound/outbound calls, escalations, and queue routing via ICX (Genesys Cloud). Audited customer accounts and resolved post-order shipping or billing issues, achieving an 85%+ FCR.
Technical Research & Academic Project Consultant
Freelance & Academic Projects
Jan 2020 - Dec 2025 (5 years 11 months)
Analyzed engineering datasets and tracked project workflows to solve complex technical problems under tight deadlines.
Online Retailer & Reseller
Self-Employed
Jan 2020 - Dec 2024 (4 years 11 months)
Managed multi-line sales, sourcing, and order fulfillment. Provided personalized consultations for product fit and sizing.
Education
Degrees, certifications, and relevant coursework
University of Baguio
Bachelor of Science, Civil Engineering
2023 - 2025
Pursued a BS in Civil Engineering with a focus on technical research and academic projects.
Santa Cruz Academy, Inc.
High School Diploma, STEM
2020 - 2022
Completed Senior High School (STEM) with honors.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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