Mary Dolan

I’m an HR Business Partner & People Operations leader with combined experience in benefits administration, multi-state payroll, and HR operations. I optimize employee benefits, compliance, and people-focused processes by turning analytical insights into clear communication that builds participation and trust.

At Sterling Rice Group, I held premium increases to just 2.3% year-over-year during a period when industry rates surged by 20%, delivering approximately $150K in cumulative savings across three plan cycles. I raised benefits participation from 70% to 85% within a single open enrollment cycle through accessible education, one-on-one Q&A, and streamlined employee experience. I also oversaw bi-weekly payroll for 100+ employees across 15 states (including international payroll through an EOR) with zero material errors or missed deadlines, while managing complex regulatory obligations including ACA, Non-Discrimination Testing, Form 5500, and PCORI.

Earlier, as a Director of Operations, I led HR processes for 40 employees—recruiting, hiring, payroll, benefits, performance management, and state/federal compliance—while reducing early attrition and improving first-year retention by more than 20% each year for five consecutive years. I bring a hands-on, problem-solving approach to building resilient HR infrastructure that keeps teams engaged and operations running smoothly.