Open to opportunities

Kaitlin Lawrence

@kaitlinlawrence

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People Operations leader scaling HR, systems, and exceptional employee experiences.

United States

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What I'm looking for

I seek a strategic People Operations role where I can scale HR systems, shape employee experience, lead cross-functional projects, and deliver measurable people analytics in a collaborative, growth-oriented environment.

I am a strategic People Operations leader with 10+ years building high-performing HR functions and scaling people infrastructure across startups and large enterprises. I combine systems thinking, technical fluency, and a genuine passion for building cultures where people thrive.

At Victoria's Secret & Co., I own HRIS for 30,000+ employees, led payroll remediation, reduced HR support tickets by 60%, and built Power BI dashboards to inform leadership decisions. I served as interim People Ops lead, maintaining continuity during organizational transitions.

Previously, I scaled People Operations at Talkspace from 80 to 1,000 employees, architected BambooHR infrastructure with multiple API integrations, led total rewards and onboarding design, and delivered board-level people analytics while ensuring SOX compliance. I also managed international People Ops and leave programs with empathetic, hands-on support.

My earlier roles at Postmates and multi-location employers grounded me in full-cycle recruiting, benefits administration, compliance, and performance programs. I thrive translating people needs into scalable technical solutions and measurable programs that prioritize employee experience.

Experience

Work history, roles, and key accomplishments

Current

People Operations Manager

Current

Victoria's Secret & Co.

Mar 2023 - Present (3 years)

Serve as HRIS system owner and HR business partner for 30,000+ employees, reduced HR support tickets by 60% through change management, and led payroll remediation and system enhancements to protect pay accuracy.

HRIS Change Management Power BI Stakeholder Management Workforce Analytics

People Operations Generalist

Talkspace

Feb 2021 - Mar 2023 (2 years 1 month)

Built and scaled People Operations from 80 to 1,000 employees, designed onboarding and culture programs, and implemented HRIS infrastructure and total rewards strategy including compensation bands and equity administration.

BambooHR HRIS Onboarding Total Rewards Carta SOX Compliance People Analytics

People Operations Specialist

Postmates

Apr 2018 - Jan 2021 (2 years 9 months)

Managed full-cycle recruiting and HR systems for 400+ employees, supported 15–20 weekly hires locally with a 95%+ offer acceptance rate, and drove DEI initiatives that increased diverse candidate pipeline by 40%.

Recruiting BambooHR Greenhouse Onboarding M&A Integration

HR Coordinator / Benefits Specialist

Various Employers

Jan 2015 - Dec 2018 (3 years 11 months)

Supported multi-location operations (120–4,000+ employees) with benefits administration, leave management, recruiting coordination, and compliance to improve employee service and operational HR processes.

Benefits Administration Leave Management ADP Paychex Employee Relations Recruiting Operations I 9 E Verify

Education

Degrees, certifications, and relevant coursework

Tennessee State University

Communications Studies

2011 - 2013

Activities and societies: Continuing education in HRIS implementation, performance management, unconscious bias, multi-state HR compliance, and SOX controls.

Studied Communications Studies at Tennessee State University from 2011 to 2013, completing coursework focused on communication principles and interpersonal skills.