Open to opportunities

Deena Ulrich

@deenaulrich

Message

I am an HR and client services professional specializing in benefits administration and compliance.

United States

Message

What I'm looking for

I seek an HR role where I can apply benefits and payroll expertise to improve compliance and employee experience within a collaborative, people-focused organization.

I have over a decade of experience as an adaptable, people-focused HR and client services professional, balancing technical HR operations with clear employee communication to drive compliance, accuracy, and satisfaction.

At CenturyLink I supported 1,500+ employees across HR programs and coordinated complex post-merger benefit transitions, earning a Circle of Excellence award for outstanding partnership. As Senior HR Business Partner for the State of Colorado, I advised executives, managed benefits compliance reporting, and implemented policy improvements.

More recently I worked in client-facing roles—completing the FINRA SIE at Fidelity and serving as a Contact Representative for the Treasury Department—where I combined regulatory understanding, account analysis, and empathetic customer service to resolve high-volume inquiries.

I bring a pragmatic, collaborative approach to benefits administration, payroll coordination, and compliance, and I partner with leaders to simplify processes, improve employee experience, and ensure accurate program delivery.

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Experience

Work history, roles, and key accomplishments

Contact Representative

Internal Revenue Service

Jul 2024 - Mar 2025 (8 months)

Managed high-volume taxpayer accounts, ensuring regulatory compliance and providing clear explanations of complex tax regulations; conducted detailed account analyses to identify resolution pathways and improve customer satisfaction.

Regulatory Compliance Account Analyses Customer Service Case Management Tax Communication

Customer Relationship Advocate

Fidelity Investments

Feb 2023 - Nov 2023 (9 months)

Supported clients by resolving account inquiries and maintaining accurate records; completed the FINRA SIE and adapted to technical and regulatory requirements to strengthen client confidence.

Client Services Account Management Regulatory Compliance

Senior Human Resources Business Partner

State of Colorado — Governor's Office of Technology

Jan 2020 - Mar 2021 (1 year 2 months)

Served as a strategic HR advisor to executives, overseeing benefits-related compliance reporting and policy implementation; enhanced employee experience through program improvements and targeted communications.

Policy Implementation Employee Communications

Human Resources Manager

Land Title Guarantee Company

May 2017 - Jul 2019 (2 years 2 months)

Managed benefits enrollments, life-event changes, and annual open enrollment while partnering with payroll for accurate deductions and reconciliations; recruited and onboarded exempt and non-exempt staff across departments.

Benefits Administration Payroll Reconciliation Onboarding

Independent Human Resources Consultant

Land Title Guarantee Company

Feb 2017 - Apr 2017 (2 months)

Introduced an HRBP model and compensation career pathing programs to strengthen organizational effectiveness and clarify career progression.

HR strategy Compensation Strategy Organizational Design HRBP

Human Resources Business Partner

CenturyLink

May 2005 - Sep 2016 (11 years 4 months)

Supported 1,500+ employees in HR programs including benefits, payroll, and engagement; coordinated post-merger benefit transitions and facilitated annual performance and pay-for-performance programs.

Employee Relations Benefits Administration Change Management