At Dufil Prima Foods PLC, I handled high-volume consumer support across calls, email, and social channels. I resolved complaints about products, distribution, and promotions, and used CRM to track cases and resolutions.
At CTL Properties, I contacted prospects and investors, qualified leads, and scheduled property inspections and consultations. I followed up to reduce no-shows and supported up-selling premium and flexible payment options.
At Sterling Bank PLC, I acquired new-to-bank customers through cold calling, sales calls, and market activation. I managed customer follow-ups in CRM and promoted additional bank products to existing customers.
