Maryann Mbugua
@maryannmbugua
Experienced remote customer service specialist delivering empathetic support and improving customer satisfaction.
KenyaWhat I'm looking for
I am a customer-focused, self-motivated professional with 4+ years delivering remote and hybrid administrative, sales, and client support. I consistently use CRM tools (Salesforce, HubSpot, Mailchimp) and virtual platforms to resolve inquiries and improve customer satisfaction and retention.
At Surge Investment and prior roles I met KPIs while coordinating remote teams and improving operations — including a 20% improvement in customer satisfaction, 20% faster procurement cycles, 95%+ customer satisfaction, and 98% inventory accuracy. I seek a fully remote customer service role where I can contribute operational efficiency, high-touch client care, and measurable results.
Experience
Work history, roles, and key accomplishments
Client Solutions & Sales Representative
Surge Investment
Dec 2022 - Present (2 years 8 months)
Provided tailored packaging solutions and customer support via phone and email, maintaining a 95%+ customer satisfaction rate while consistently meeting KPIs. Managed CRM records and coordinated remote teams across time zones to ensure timely deliveries.
Administrative & Inventory Coordinator
Morani Limited
Jan 2021 - Jul 2022 (1 year 6 months)
Maintained organized filing systems and acted as liaison between departments, supporting executive tasks and distributing daily production plans. Conducted monthly stock takes with 98% accuracy using Sage to improve inventory reliability.
Contracts & Communication Support Intern
Kenya Rural Roads Authority
May 2019 - Sep 2019 (4 months)
Supported administration of 10+ contracts and prepared procurement documentation with 95% accuracy. Communicated across five departments to streamline processes and improve clarity.
Sales & Client Relations Representative
Superfoam Company Limited
Mar 2018 - Apr 2019 (1 year 1 month)
Managed a high-volume sales pipeline, qualifying over 100 leads monthly and negotiating pricing to reduce procurement costs by 10%. Launched targeted Mailchimp newsletters that improved client engagement by 20%.
Education
Degrees, certifications, and relevant coursework
CUChuka University
Bachelor's Degree, Purchasing Management
Bachelor's degree in Purchasing Management from Chuka University, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
Skills
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