Open to opportunities

Fidelia Ijeoma Okoro

@fideliaijeomaokoro

Message

Dedicated customer service representative with strong communication skills.

Nigeria

Message

What I'm looking for

I seek a role that offers growth opportunities and values teamwork.

I am a committed customer service representative with extensive experience in various sectors, including healthcare and real estate. My journey began with a strong academic foundation in English and Literary Studies from the University of Abuja, which has equipped me with excellent communication and analytical skills. I have consistently demonstrated my ability to resolve customer inquiries effectively, as evidenced by my tenure at CURAMED HOSPITAL, where I significantly improved client retention through problem-solving and professional etiquette.

Currently, I am employed at Blisslegacy Limited, where I engage with clients to understand their real estate needs and guide them through the buying or selling process. My role involves maintaining accurate records and collaborating with agents to ensure a seamless experience for clients. I take pride in my strong work ethic and attention to detail, which have contributed to increased customer satisfaction and retention across all my previous roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Blisslegacy Limited

Oct 2023 - Present (1 year 8 months)

As a Customer Service Representative, I respond to inquiries through various channels, build rapport with clients, schedule appointments, and maintain accurate records of client interactions. I collaborate with real estate agents to ensure a seamless experience for clients.

Customer Relationship Management Communication Skills Scheduling Data Entry Team Collaboration

Customer Service Representative

Curamed Hospital

Jan 2023 - Oct 2023 (9 months)

In this role, I resolved customer complaints, improved client retention, and enhanced positive feedback through professional etiquette. I managed calls and emails effectively.

Customer Retention Communication Skills

Customer Care Service/Nurse Assistant

Primecare Hospital

Jan 2022 - Jan 2023 (1 year)

I assisted patients with personal care, monitored their conditions, and supported them in daily tasks. My role included observing and recording patient activities.

Patient Care Monitoring Patient Support

Customer Service Representative

Oriki Spa

Jul 2021 - Jan 2022 (6 months)

I resolved customer complaints, improved client retention, and contributed to sales increases by enhancing lead-generation methods. I handled a high volume of inquiries daily.

Sales Lead Generation Communication Skills Customer Retention

Receptionist

Milestone Hotels and Suites

Dec 2019 - Apr 2021 (1 year 4 months)

As a Receptionist, I redesigned the scheduling system, reduced operating costs, and ensured the availability of supplies. I managed a high volume of calls and emails daily.

Scheduling Cost Management Inventory Management Communication Skills Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Abuja

Bachelor of Arts, English and Literary Studies

2011 - 2015

Studied English and Literary Studies, focusing on various aspects of literature, language, and critical analysis. Developed strong communication skills and a deep understanding of literary theory and practice.