At ibex Pakistan, I supported customers on the international Foodpanda (APAC) campaign before transitioning to the Walmart international campaign. I was recognized as a Top Agent for monthly performance on both campaigns.
In 2023, I was promoted to Subject Matter Expert (SME), where I onboarded and trained new agents and conducted chat monitoring and quality control.
As a Hybrid Agent from December 2024 to January 2025, I handled high-volume email and live chat queues concurrently. In 2025, the Senior Vice President recognized me as the #1 Agent in Karachi for my overall stats.
I’ve also received supervisor recognition badges and a leaderboard distinction as a Top Agent in 2024. My experience includes customer support, agent onboarding, and monitoring service quality.
