Marya farooq
@maryafarooq
Dedicated customer support professional with a customer-centric approach.
What I'm looking for
I am a dedicated customer support professional with one year of experience in an e-commerce company, where I honed my skills in providing exceptional service and efficiently resolving customer inquiries. My role as a Customer Support Specialist at Walmart involved delivering real-time assistance via live chat, managing multiple conversations simultaneously, and ensuring a consistently positive customer experience.
In addition to my customer support experience, I have five months of teaching experience, which has further developed my strong communication and interpersonal skills. I recently completed a Customer Service Professional Certificate, equipping me with best practices in client communication and conflict resolution. I am passionate about building strong customer relationships and driving satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist (Chat)
Ibex.
Oct 2024 - Present (8 months)
Provided real-time assistance to customers via live chat, efficiently resolving inquiries related to order status, product information, returns, and technical issues. Managed multiple conversations simultaneously, leveraging strong written communication and problem-solving abilities to deliver accurate information and de-escalate concerns.
Education
Degrees, certifications, and relevant coursework
Sir Syed Government College
Intermediate, Humanities
Completed Intermediate studies in Humanities, focusing on developing a broad understanding of various subjects. Gained foundational knowledge and critical thinking skills during this period.
Midasia Foundation Academy
Matriculation, Computer Science
Achieved Matriculation in Computer Science, building a strong base in computational concepts and principles. Developed initial skills in computer-related subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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