Open to opportunities

Marya farooq

@maryafarooq

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Dedicated customer support professional with a customer-centric approach.

Pakistan

Message

What I'm looking for

I am looking for a customer support role where I can leverage my skills in communication and problem-solving to enhance customer satisfaction and contribute to a positive team environment.

I am a dedicated customer support professional with one year of experience in an e-commerce company, where I honed my skills in providing exceptional service and efficiently resolving customer inquiries. My role as a Customer Support Specialist at Walmart involved delivering real-time assistance via live chat, managing multiple conversations simultaneously, and ensuring a consistently positive customer experience.

In addition to my customer support experience, I have five months of teaching experience, which has further developed my strong communication and interpersonal skills. I recently completed a Customer Service Professional Certificate, equipping me with best practices in client communication and conflict resolution. I am passionate about building strong customer relationships and driving satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist (Chat)

Ibex.

Oct 2024 - Present (1 year 8 months)

Provided real-time assistance to customers via live chat, efficiently resolving inquiries related to order status, product information, returns, and technical issues. Managed multiple conversations simultaneously, leveraging strong written communication and problem-solving abilities to deliver accurate information and de-escalate concerns.

Customer Support Live Chat Problem Solving Written Communication Customer Satisfaction Product Order Management Technical Support Multitasking

Education

Degrees, certifications, and relevant coursework

Sir Syed Government College

Intermediate, Humanities

Completed Intermediate studies in Humanities, focusing on developing a broad understanding of various subjects. Gained foundational knowledge and critical thinking skills during this period.

Midasia Foundation Academy

Matriculation, Computer Science

Achieved Matriculation in Computer Science, building a strong base in computational concepts and principles. Developed initial skills in computer-related subjects.