Marya farooqMF
Open to opportunities

Marya farooq

@maryafarooq

Dedicated customer support professional with a customer-centric approach.

Pakistan
Message

What I'm looking for

I am looking for a customer support role where I can leverage my skills in communication and problem-solving to enhance customer satisfaction and contribute to a positive team environment.

I am a dedicated customer support professional with one year of experience in an e-commerce company, where I honed my skills in providing exceptional service and efficiently resolving customer inquiries. My role as a Customer Support Specialist at Walmart involved delivering real-time assistance via live chat, managing multiple conversations simultaneously, and ensuring a consistently positive customer experience.

In addition to my customer support experience, I have five months of teaching experience, which has further developed my strong communication and interpersonal skills. I recently completed a Customer Service Professional Certificate, equipping me with best practices in client communication and conflict resolution. I am passionate about building strong customer relationships and driving satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

IB

Customer Support Specialist (Chat)

Ibex.

Oct 2024 - Present (8 months)

Provided real-time assistance to customers via live chat, efficiently resolving inquiries related to order status, product information, returns, and technical issues. Managed multiple conversations simultaneously, leveraging strong written communication and problem-solving abilities to deliver accurate information and de-escalate concerns.

Education

Degrees, certifications, and relevant coursework

SC

Sir Syed Government College

Intermediate, Humanities

Completed Intermediate studies in Humanities, focusing on developing a broad understanding of various subjects. Gained foundational knowledge and critical thinking skills during this period.

MA

Midasia Foundation Academy

Matriculation, Computer Science

Achieved Matriculation in Computer Science, building a strong base in computational concepts and principles. Developed initial skills in computer-related subjects.

Tech stack

Software and tools used professionally

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Marya farooq - Customer Support Specialist (Chat) - Ibex. | Himalayas