MRMuhammad Ramish
@muhammadramish
Experienced chat and call support specialist focused on customer satisfaction and issue resolution.
PakistanWhat I'm looking for
I am an experienced chat and call support specialist with three years working in customer-facing campaigns at Ibex Global, including Walmart and SquareTrade. I consistently deliver prompt, calm, and professional service that improves customer satisfaction and retention.
My strengths include effective written and verbal communication, emotional control under pressure, multitasking, and following up to ensure issues are fully resolved. I have a strong track record of meeting performance metrics, handling escalations, and recommending appropriate solutions to customers.
I bring a reliable work ethic, adaptability to fast-paced environments, and hands-on experience with MS Office and standard support software. I am seeking opportunities where my response skills and customer-first approach will drive business success.
Experience
Work history, roles, and key accomplishments
Universal Claim Specialist
Ibex Global
Apr 2023 - Mar 2025 (1 year 11 months)
Managed warranty claims for SquareTrade US campaign, handled escalations, exceeded call volume and satisfaction KPIs, and improved retention via effective resolution and rapport building.
International Chat Support Specialist
Ibex Global
Nov 2021 - Dec 2022 (1 year 1 month)
Delivered prompt chat and phone support for Walmart campaign, resolved inquiries and escalations, and improved customer satisfaction through effective problem-solving and product guidance.
Intern
OED
Interned at OED charity organisation, supporting program delivery and administrative tasks to assist community initiatives.
WWEco-internship Participant
WWF
Completed an international eco-internship with WWF, contributing to conservation education and program activities in support of local initiatives.
Education
Degrees, certifications, and relevant coursework
The City School Ravi Campus, Lahore
A Level, General A Level subjects
2019 - 2021
Completed A Level studies at The City School Ravi Campus in Lahore from January 2019 to June 2021.
The City School Capital Campus, Islamabad
O Level, General O Level subjects
2017 - 2019
Completed O Level studies at The City School Capital Campus in Islamabad from January 2017 to June 2019.
Availability
Location
PakistanAuthorized to work in
Job categories
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