At Egencia – American Express Global Business Travel, I manage end-to-end corporate travel for European B2B clients.
I book, modify, and cancel flights, hotels, rail tickets, and car rentals using Amadeus GDS.
I handle customer cases through Salesforce CRM and support clients by phone, email, and live chat. I also resolve travel disruptions and urgent requests while following corporate travel policies and SLAs.
I consistently achieve quality and productivity KPIs, and I upsell additional services such as hotels and car rentals.
