Hiba Azami

I’m a detail-oriented, bilingual professional specializing in remote travel operations, client experience, and travel coordination. With a strong academic foundation in Economics and English Studies, I bring structured communication and problem-solving to every booking journey.

I manage client pipelines using HubSpot CRM and apply Agile Project Management principles (PMI) to streamline reservations and improve booking efficiency. My approach is focused on turning research and coordination into a smooth, confidence-building experience for clients.

In project-based freelance work, I supported digital marketing and content operations by launching and monitoring targeted social media ad campaigns, improving CTR by 12% over four weeks. I also created and scheduled 30+ promotional posts aligned to e-commerce campaign goals, balancing speed, precision, and consistency.

I’m driven to maximize client satisfaction in fast-paced environments by combining CRM systems, time management, and reservation operations expertise. I’m certified across Agile, HubSpot CRM, OKRs, and AI for business success, and I’m eager to apply this toolkit to hospitality and travel coordination roles.