Hiba Azami
@hibaazami
Travel operations and client service specialist optimizing reservations through CRM and Agile.
What I'm looking for
I’m a detail-oriented, bilingual professional specializing in remote travel operations, client experience, and travel coordination. With a strong academic foundation in Economics and English Studies, I bring structured communication and problem-solving to every booking journey.
I manage client pipelines using HubSpot CRM and apply Agile Project Management principles (PMI) to streamline reservations and improve booking efficiency. My approach is focused on turning research and coordination into a smooth, confidence-building experience for clients.
In project-based freelance work, I supported digital marketing and content operations by launching and monitoring targeted social media ad campaigns, improving CTR by 12% over four weeks. I also created and scheduled 30+ promotional posts aligned to e-commerce campaign goals, balancing speed, precision, and consistency.
I’m driven to maximize client satisfaction in fast-paced environments by combining CRM systems, time management, and reservation operations expertise. I’m certified across Agile, HubSpot CRM, OKRs, and AI for business success, and I’m eager to apply this toolkit to hospitality and travel coordination roles.
Experience
Work history, roles, and key accomplishments
Digital Marketing Support
Freelance
Nov 2025 - Present (7 months)
Assisted in launching and monitoring 5+ targeted social media ad campaigns to expand audience reach and engagement. Improved click-through rates by 12% over a 4-week period through micro-budget optimization and created/scheduled 30+ promotional posts aligned with client e-commerce goals.
Education
Degrees, certifications, and relevant coursework
Sidi Mohamed Ben Abdellah University
Bachelor's Degree in English Studies, English Studies
2025 -
Pursuing a Bachelor's degree in English Studies with a focus on advanced English grammar, written composition, professional communication, and text analysis.
Baccalaureate (Economics & Management)
High School Diploma (Baccalaureate), Economics and Management
2025 - 2025
Earned a Baccalaureate in Economics and Management with grounding in principles of business organization, market dynamics, and management basics.
Availability
Location
Authorized to work in
Job categories
Skills
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