Maryam Azeem
@maryamazeem
Customer and technical support professional focused on remote troubleshooting and POS assistance.
PakistanWhat I'm looking for
I’m a Technical Support and Customer Support professional with 3 years of experience providing remote assistance, troubleshooting software and POS systems, and resolving customer issues via phone, email, and chat. I’m skilled in software installation and delivering efficient solutions while maintaining a high standard of customer service.
In my most recent role as a Technical Support Agent (Xepos), I perform software installations, version upgrades, and troubleshooting application issues. I also assist customers remotely with system configuration and POS terminal setup to help them get back to work quickly.
Previously, I worked as a Customer Support Executive at Facon and 1840&Co, where I handled technical and service-related inquiries, collaborated with internal teams to resolve complex issues, and ensured timely, effective outcomes. I’m comfortable documenting support cases in CRM and tracking issue resolution using Microsoft Office Suite and CRM software.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Xepos
Apr 2026 - Present (4 months)
Provided technical support by performing software installations, version upgrades, and troubleshooting application issues. Assisted customers remotely with system configuration and POS terminal setup.
Customer Support Executive
Facon
Jul 2024 - Feb 2025 (7 months)
Resolved complex customer issues efficiently by collaborating with internal teams to ensure timely and effective solutions.
Customer Support Executive
Upfield
Sep 2023 - Apr 2024 (7 months)
Resolved customer complaints and technical concerns promptly and professionally. Documented support cases and tracked issue resolution using Microsoft Office Suite and CRM software.
Customer Support Executive
1840&Co
Jun 2023 - Feb 2024 (8 months)
Handled customer inquiries and resolved technical and service-related issues via phone, email, chat, and remote support. Managed support cases and tracked issue resolution to ensure a positive customer experience.
Education
Degrees, certifications, and relevant coursework
University of Karachi
Bachelor of Arts, Arts
2022 - 2026
Pursuing a Bachelor of Arts at the University of Karachi from 2022 to 2026.
Availability
Location
PakistanAuthorized to work in
Job categories
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