Open to opportunities

Azaan Rizwan

@azaanrizwan

Message

I lead remote customer support teams and resolve customer and IT support issues efficiently.

Pakistan

Message

What I'm looking for

I'm looking for a remote customer support or IT support role where I can lead or contribute to responsive service, resolve technical and customer issues, and grow through fast-paced team collaboration.

I've led a remote customer support team of 20–40 representatives for a Brazilian company, managing email and chat inquiries, escalations, KPIs, coaching, and service quality.

I also bring hands-on IT support experience in technical troubleshooting, software installation, Windows configuration, and network setup. I'm comfortable working independently in fast-paced remote environments while maintaining data accuracy and strong customer satisfaction standards.

Experience

Work history, roles, and key accomplishments

Head of Customer Support Team

Brazilian Company

May 2025 - Jun 2026 (1 year 1 month)

Led a customer support team of 20–40 representatives, ensuring high-quality, consistent customer service. Managed customer inquiries via email and chat while maintaining fast response times.

Customer Support Team Leadership Email Support Chat Escalation Handling Training Coaching

Client Support Coordinator

Remote Internship

Oct 2024 - Apr 2025 (6 months)

Coordinated client communications and support requests, ensuring timely and accurate responses. Assisted in resolving client issues and maintaining strong client relationships remotely.

Client Communication Support Coordination Problem Solving Remote Work

Customer Support Specialist

Remote Internship

May 2024 - Aug 2024 (3 months)

Handled customer inquiries and support tickets via email and chat in a remote setting. Supported day-to-day customer service operations, building foundational skills in the role.

Customer Support Email Support Chat Ticket Management