Muhammad Talal
@muhammadtalal1
Customer support professional improving client experience and operational efficiency.
What I'm looking for
I am a client-focused customer support professional with recent experience supporting digital platforms and retail campaigns. I bring hands-on experience onboarding clients, setting up store pages, and handling campaign-based customer inquiries.
At Whop I onboarded new clients and configured their storefronts, while at Revolut and Walmart I resolved customer issues across support campaigns. I emphasize clear communication, problem solving, and teamwork in fast-paced environments.
My training includes a Diploma in Hospitality Management and coursework in strategic and marketing management, which support my service-oriented approach and operational awareness. I am comfortable with Microsoft Office tools and online customer service platforms.
I seek roles where I can contribute to customer satisfaction, streamline support processes, and continue developing interpersonal and technical skills.
Experience
Work history, roles, and key accomplishments
Client Experience Associate
Whop
Apr 2024 - Present (1 year 7 months)
Onboarded new clients and set up store pages, improving client activation and initial experience through guided support and documentation.
Customer Support Representative
Revolut
Dec 2023 - May 2024 (5 months)
Provided customer support for Revolut campaigns, resolving user issues and maintaining service quality during peak periods.
Customer Service Executive
Walmart
Oct 2022 - Jan 2024 (1 year 3 months)
Handled customer inquiries for Walmart campaigns, delivering timely support and contributing to improved customer satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
College of Tourism & Hospitality Management (COTHM)
Diploma (Hospitality Management), Hospitality Management
Activities and societies: Participated in Dunya EduFest event management team (2019).
Diploma in Hospitality Management with coursework in strategic management, marketing, and hospitality industry resources.
Board of Intermediate and Secondary Education, Gujranwala
Intermediate (Commerce), Commerce
Completed Intermediate (Commerce) level education under the Gujranwala board.
Federal Board of Intermediate and Secondary Education
Matriculation (Computer Sciences), Computer Sciences
Completed Matriculation with Computer Sciences under the Federal Board.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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