Marwan Ali

Led automobile dealer relationship management and account growth across the AMAC territory, driving increased loan disbursement and dealer onboarding. Oversaw dealer support, SLA-aligned customer issue resolution, sales reporting, and ensured the sales team used Dealerplus and Journey Tracker to meet KPIs.

Built and maintained trust-based merchant relationships to increase merchant adoption of Moniepoint products including cards, POS, and loan offerings. Conducted eligibility assessment using transaction history and compliance, monitored loan portfolio performance, and supported merchants to sustain active transaction usage through KYC and POS deployments.

Managed end-to-end recruitment, onboarding, payroll, and employee benefits across multiple locations. Identified training needs, facilitated employee engagement initiatives, improved HR policies in collaboration with leadership, and supported business development including job descriptions, interview panels, and salary negotiations.

Provided HR business partnering support for sector merchants, SME business, and apps/cards operations. Supported document collection and analysis, coordinated workflows across business divisions, handled payroll and benefits administration, and delivered performance reviews, staff orientation, and retention-focused initiatives.

Planned and supported recruitment activities while administering employee benefits and open enrollment. Conducted performance reviews, scheduled and assigned employees, supported conflict resolution, and coordinated people-related services and HR policy/program implementation.

Supported sales target setting and sales strategy execution, leading and motivating a sales team to exceed performance goals. Managed branch budgeting and expenses, improved customer relationships, and handled inquiries and complaints while forecasting sales, expenses, and profitability.

Managed operational and finance support including invoice accuracy checks, goods/order verification, and staff mileage monitoring. Maintained computerized service provider databases and filing systems, supported meetings/minutes, and coordinated travel and accommodation arrangements for staff and guests.

Earned a B.Sc in Local Government Administration at the University of Benin from 2010 to 2015.

Completed the Senior School Certificate Examination (SSCE) at Christian Education Center in Benin City.