Looking for a job

Marwa Alshaer

@marwaalshaer

Message

I support customers, resolve service requests, and keep operations running smoothly.

United States

Message

What I'm looking for

I'm looking for a customer operations or support role where I can manage service requests, maintain accurate records, communicate clearly with customers, and contribute independently in a remote or structured service environment.

I've supported customers and managed service operations across healthcare, property management, and remote administrative environments for over a decade.

As a Freelance Virtual Assistant, I manage multiple administrative and customer-support requests remotely, maintain digital records, coordinate scheduling and follow-up, and resolve routine issues while escalating matters that need additional support.

At Bon Secours, I provided front-line service to patients and families, helping with scheduling, registration, account questions, and coordination while handling sensitive information accurately and confidentially.

Previously, at HMR / Royal American, I supported residents with maintenance requests, account-related concerns, documentation, and communication across vendors, maintenance personnel, and internal teams.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Self Employed

Dec 2020 - Present (5 years 10 months)

Provided remote administrative and customer support, managing multiple requests and priorities independently. Maintained organized digital records, coordinated scheduling, and resolved routine issues.

Customer Support Administrative Support Digital Records Scheduling Data Entry Remote Collaboration Microsoft Office Email Communication

Patient Service Representative

Bon Secours

Apr 2018 - Nov 2020 (2 years 7 months)

Delivered front-line customer service to patients and families, addressing questions and concerns with professionalism. Assisted with scheduling, registration, and account-related inquiries while maintaining accurate records.

Customer Service Scheduling Registration Account Support Record keeping Communication Skills Confidentiality

Property Manager

HMR / Royal American

Oct 2015 - Mar 2018 (2 years 5 months)

Provided day-to-day customer service and operational support for residents, handling maintenance requests and account issues. Coordinated with vendors and internal teams to ensure timely resolution.

Customer Service Property Management Maintenance Coordination Record keeping Vendor Management Communication Skills