Carrie User
@carrieuser2
I lead remote healthcare operations teams that improve service and performance.
United StatesWhat I'm looking for
At MagnaCare, I lead and develop a remote customer service team, monitoring KPIs, SLAs, adherence, productivity, and quality while partnering with Claims, Clinical, Operations, and Provider Relations on complex escalations.
Previously, I supervised telehealth clinical operations at Carenet Health, improving workflows, compliance, patient experience, and service delivery through coaching, staffing, SOPs, virtual training, and quality initiatives. My background also includes virtual care, claims workflows, patient advocacy, insurance verification, and clinical support at Atrium Health Wake Forest Baptist and Blue Mountain Pediatrics.
Experience
Work history, roles, and key accomplishments
Supervisor of Customer Service
MagnaCare
Apr 2026 - Present (4 months)
Lead, coach, and develop a remote team of Customer Service Representatives while fostering accountability, engagement, and continuous professional growth. Drive performance through KPI, SLA, adherence, productivity, and quality monitoring, consistently meeting organizational objectives.
Education
Degrees, certifications, and relevant coursework
Anthem Institute
Associate's Degree, Medical Assistant
Associate's Degree in Medical Assistant from Anthem Institute.
County College of Morris
Bachelor's Degree, Biology
Bachelor's Degree in Biology from County College of Morris.
Randolph High School
High School Diploma, General Studies
High School Diploma from Randolph High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Carrie?
You can contact Carrie and 90k+ other talented remote workers on Himalayas.
Message CarrieGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
