Kay Hawk
@kayhawk
I lead patient support and healthcare operations across Medicare, benefits, and claims.
United StatesWhat I'm looking for
I've supported Medicare members at Humana, educated employee groups on benefits at Ascensus, and managed complex disability claims at The Hartford. I translate benefits, coverage, and regulatory requirements into clear guidance while resolving escalated concerns accurately.
At UnitedHealth Group, I led 25 healthcare professionals across seven programs, using service metrics and operational trends to improve workflows, develop teams, and strengthen quality and workforce readiness.
Experience
Work history, roles, and key accomplishments
Managed member concerns and complaints in a CMS-regulated Medicare environment, resolving benefit, provider access, coverage, and enrollment issues. Maintained accurate records and ensured compliance with CMS and privacy standards.
Education
Degrees, certifications, and relevant coursework
Indiana University
Master of Public Health, Community Health Education
Master of Public Health in Community Health Education from Indiana University.
South Carolina State University
Bachelor of Science, Health Education
Bachelor of Science in Health Education from South Carolina State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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