Immaculata Alilonu

I am a customer-focused service professional with nine years of experience managing client accounts, coordinating operations, and driving sales and conversions. I consistently exceed performance expectations by combining strong client communication with efficient operational processes.

I've delivered measurable results across call center, ecommerce, and administrative roles — converting 97% of inquiries at Studio Charrette and generating over $12K in additional monthly revenue through upselling. I am proficient with CRM and help-desk platforms including Salesforce, Zendesk, and HubSpot, and I work effectively across live chat, email, and phone channels.

In ecommerce and coordination roles I built marketplaces on Shopify and Square, managed 35+ deals in HubSpot, and led weekly website launches while training clients on advertising, SEO fundamentals, and platform configuration. I prioritize client satisfaction by serving as a reliable liaison between clients and internal teams, ensuring clear requirements, timelines, and quality deliverables.

I bring a pragmatic, results-oriented approach to customer service and operations, focused on improving conversion, revenue, and client trust. I am looking to apply my CRM expertise and client-management strengths to a role where I can continue to scale performance and support business growth.