Open to opportunities

Ekelem Sandra

@ekelemsandra

Message

I resolve customer issues, support teams, and drive revenue through upselling, cross-selling, and CRM-based service.

Zimbabwe

Message

What I'm looking for

I'm looking for a customer support or team leadership role where I can resolve customer issues, improve processes, support colleagues, and contribute through clear communication and CRM-based service.

I've supported customers at Omni Channel Limited, handling inquiries across multiple channels, resolving complaints, and maintaining accurate customer records in a fast-paced environment.

As Team Lead – Associates at RedCloud Technology, I coordinated daily operations, tracked team performance, guided team members, and helped resolve operational issues. I also assisted with onboarding and training new associates while improving processes.

My customer service background includes inbound and outbound support, objection handling, active listening, upselling, cross-selling, and documentation. I use HubSpot CRM and productivity tools to keep customer information accurate and support efficient service delivery.

With a B.A. in English Language, I bring clear communication and a results-driven approach to customer support and team operations.

Experience

Work history, roles, and key accomplishments

Team Lead – Associates

RedCloud Technology

Jan 2025 - Feb 2026 (1 year 1 month)

Coordinate daily operations and track team performance. Provide guidance and support to team members, resolve operational issues, and assist in onboarding and training new associates.

Team Leadership Operations Management Training Onboarding Problem Solving

Customer Service Representative

Omni Channel Limited

Jul 2024 - Dec 2024 (5 months)

Handled customer inquiries across multiple channels and resolved complaints while maintaining high satisfaction. Maintained accurate customer records and delivered support in a fast-paced environment.

Customer Support Complaint Resolution Data Entry CRM