Marvelin Okereke
@marvelinokereke
Virtual assistant and customer operations professional streamlining schedules, support workflows, and team coordination.
NigeriaWhat I'm looking for
I manage executive schedules, meetings, travel planning, and correspondence as a Virtual Assistant to the COO at Trident Microfinance Bank, and I keep coordination moving by acting as a liaison between leadership, clients, and internal teams.
At Frieden Global Technologies, I moved internal communication to Slack, rolled out follow-up and complaint-resolution processes, and introduced standardized reporting dashboards—cutting average customer response time by 30% while improving operational visibility. Before that, I handled customer service at TRS Golf and supported sales and loyalty initiatives at House of Akwa.
Experience
Work history, roles, and key accomplishments
Virtual Assistant to the COO
Trident Microfinance Bank
Jun 2025 - Present (1 year 2 months)
Streamlined executive productivity by managing schedules, meetings, travel planning, and correspondence. Improved operational coordination by serving as liaison between leadership, clients, and internal teams.
Customer Service and Solutions Manager
Frieden Global Technologies
Aug 2024 - Present (2 years)
Transformed internal communication by migrating the team to Slack, improving response time and collaboration. Increased client retention by 18% through structured follow-ups and proactive engagement.
Customer Service Representative
TRS Golf
Apr 2024 - Jul 2024 (3 months)
Improved operational efficiency by coordinating daily service workflows and preparing performance reports. Increased customer satisfaction through structured complaint resolution.
Customer Service and Sales Representative
House of Akwa
Jan 2022 - Jan 2024 (2 years)
Supported achievement of sales targets through high-quality customer engagement and service delivery. Boosted customer retention by facilitating loyalty initiatives.
Education
Degrees, certifications, and relevant coursework
Alex Ekwueme Federal University, Ndufu Alike Ikwo
Bachelor of Science, Accounting
2017 - 2022
B.Sc. in Accounting from Alex Ekwueme Federal University, Ndufu Alike Ikwo, Nigeria from 2017 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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