Open to opportunities

Marupaka Bhavani

@marupakabhavani

Message

Dedicated customer service representative focused on client satisfaction.

India

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated customer service representative with a strong commitment to providing quality care for ultimate customer satisfaction. My experience spans various roles where I have proven my ability to establish and maintain excellent communication and relationships with clients. I thrive in environments that require a keen understanding of customer needs and delivering effective solutions.

Currently, I serve as a Senior Process Associate at ADP India, where I manage tax-related inquiries and ensure that all work is completed according to scheduled deadlines with a focus on quality standards. My previous roles have equipped me with a solid foundation in data control and benefits administration, where I consistently met productivity targets while maintaining accuracy.

With a background in general accounting and finance, I am adept at using tools like Salesforce and Oracle Service Cloud to navigate complex client issues. I am eager to bring my skills to a new team where I can contribute to improving processes and enhancing customer service experiences.

Experience

Work history, roles, and key accomplishments

Current

Sr Process Associate

Current

ADP India Private Limited

Oct 2023 - Present (1 year 8 months)

Handled tax-related agency calls, including notices, reports, and invoices, while ensuring adherence to deadlines and quality standards. Provided tax expertise to clients and internal teams, researched tax questions, mentored new specialists, and collaborated on process improvements.

Customer Service Tax Regulations Process Improvement Mentoring Communication Problem Solving Reporting

Datacontrol Specialist

Cartus India Private Bangalore

Jan 2023 - Jun 2023 (5 months)

Created and managed customer files in the ATLAS system with high accuracy and timeliness, utilizing internal tools to configure client profiles based on contracts and policies. Ensured data integrity, managed file updates, and met productivity targets while resolving stuck customer issues.

Data Entry Productivity Workflow Management

Beneﬁts Administration Services Associate L-3

Conduent Business Service LLP

Feb 2019 - Nov 2022 (3 years 9 months)

Resolved client health coverage activation issues by coordinating with clients and insurance carriers, managing cases from start to finish with high accuracy. Utilized multiple systems like Salesforce and Oracle Service Cloud, provided accurate information on claims and benefits, generated reports, and led team communication and task assignment.