Abhijit Shelar
@abhijitshelar
Enthusiastic analyst with expertise in customer service and payroll.
IndiaWhat I'm looking for
I am a highly resourceful and innovative individual with extensive experience in administrative and customer service roles. My journey began at Tech Mahindra, where I honed my technical support skills, providing exceptional service for mobile handsets and mentoring new associates. This role laid the foundation for my ability to manage escalations and maintain quality protocols.
At Allstate Solution Pvt Ltd, I further developed my customer relations skills, achieving monthly targets while ensuring timely resolutions for insurance claims. My tenure at EXL Services allowed me to formulate strategies for process enhancement and improve service quality. Currently, I work as an Analyst at ADP India, where I manage payroll processes and assist US clients with their queries, utilizing tools like SAP and My SQL to troubleshoot complex issues.
Experience
Work history, roles, and key accomplishments
Payroll Analyst
ADP India Pvt Ltd
Sep 2022 - Present (2 years 9 months)
Works as a Payroll Analyst, managing end-to-end employee payroll processes for US clients using Workforce Now and PeopleSoft. Handles general ledger, tax, troubleshooting, and time-off queries, assisting clients with payroll processing via Co-Browse.
Customer Service Agent
EXL Services Pvt. Ltd.
Dec 2021 - Present (3 years 6 months)
Served as a Customer Service Agent, mentoring new batches and handling team responsibilities. Formulated strategies for process enhancement, coordinated service restoration, and managed problem resolution, including super-agent duties for chats and emails.
Insurance Claims Specialist
Allstate Solution Pvt Ltd
Feb 2020 - Present (5 years 4 months)
Contacted lienholders for payoff information and achieved monthly targets in insurance claims. Worked with the Total Loss Insurance Department, tracking documents and following up with customers and lienholders to initiate payment requests.
Customer Relations Advisor
Tech Mahindra Business Services
Jul 2017 - Present (7 years 11 months)
Provided technical support for mobile handsets and managed customer relations. Conducted intra-team quality monitoring, handled escalations, and performed remote troubleshooting using 'LogMe in Rescue' tool.
Education
Degrees, certifications, and relevant coursework
Maharashtra Board
SSC, General Studies
Completed secondary school education under the Maharashtra Board.
Maharashtra Board
HSC, General Studies
Completed higher secondary school education under the Maharashtra Board.
Availability
Location
IndiaAuthorized to work in
Job categories
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