At Mwanga, supporting M-KOPA, I handle customer inquiries across phone, email, and live chat. I help resolve account access, onboarding, repayment, and product issues, and document interactions in Freshdesk.
As a freelance Online Guest Experience / Customer Support Specialist for Airbnb & Booking.com, I managed guest enquiries and booking changes, and supported listing updates and revenue optimisation. I maintained an average guest satisfaction rating of 4.8–4.9.
At Bvndle App, I supported new users through onboarding and answered product questions by chat and email. I’m studying for a B.Sc. in Marketing at National Open University of Nigeria.
