Himalayas logo
Olakpe FejiroOF
Open to opportunities

Olakpe Fejiro

@olakpefejiro

Customer Support Specialist driving SaaS adoption, automation, and reduced churn across global time zones.

Nigeria
Message

What I'm looking for

I seek a remote role in customer support or operations where I can reduce churn, automate workflows, build KB content, and support product adoption across time zones.

I am a Customer Support Specialist with 3+ years delivering high-volume technical and operational support for SaaS and proptech platforms. I focus on solving escalations end-to-end, maintaining SLA compliance, and improving customer satisfaction.

I build and maintain knowledge base content and SOPs that measurably reduce repeat ticket volume and increase self-service adoption. I also automate workflows using Zapier and Make to eliminate manual touchpoints and speed responses.

I have hands-on experience with Zendesk, Salesforce, HubSpot, Freshdesk and property management systems like Guesty, Hostaway, and Hospitable, and I thrive in fully remote roles across multiple time zones.

Experience

Work history, roles, and key accomplishments

AR

Customer Support Specialist

AvantStay Vacation Rentals

Feb 2024 - Dec 2025 (1 year 10 months)

Managed 100+ accounts across multiple SaaS platforms, resolving technical and operational issues while maintaining SLA compliance and reducing escalation rates through end-to-end issue ownership.

CR

Customer Support Associate

Cardo Rentals

Jan 2022 - Jan 2024 (2 years)

Handled 40–60+ daily multi-channel inquiries on billing, booking, and service issues, maintained account data accuracy, and produced 20+ knowledge base articles to improve self-service.

Education

Degrees, certifications, and relevant coursework

Olakpe hasn't added their education

Don't worry, there are 90k+ talented remote workers on Himalayas

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Olakpe Fejiro - Customer Support Specialist - AvantStay Vacation Rentals | Himalayas