At One Media Jungle, I onboarded 1,000+ students on the LMS portal and resolved 90% of billing and course-access issues on first contact. I handled learner inquiries through chat, email, and phone, using Freshdesk to document resolutions and follow up after issues were fixed.
At Capital Vacation Rentals, I supported guests on Airbnb listings, replying within 2–5 minutes and earning excellent guest reviews. I carefully captured booking details, communicated solutions calmly, and documented conversations for clear handoffs.
Most recently, at Tokunbo Kitchen Wares, I answered customer inquiries and supported 400+ customers a month. I handled issues within my scope and sent clear written summaries to the admin and marketing teams when their help was needed.
