Thelma Harrisons

I’m a results-driven customer support professional with hands-on experience managing high-volume phone and email inquiries. I resolve escalations, keep meticulous records in Zendesk, and use accurate documentation to support data-driven reporting.

In my previous role, I handled customer issues related to orders, payments, and services with a customer-first focus. I collaborated cross-functionally to gather the right information, ensured complete issue resolution, and followed up proactively to confirm fixes and reduce repeat contacts.

I’ve consistently improved outcomes by redesigning tracking and follow-up workflows to reduce customer inquiry response times and raise satisfaction. I’m now seeking to leverage my communication, problem-solving, and organizational strengths in a Customer Support Manager role—driving team performance, reducing escalations, and building customer loyalty through proactive, solution-oriented service.