Open to opportunities

Patience Asitonka Elijah

@naila

Message

Customer-focused Customer Care Representative driving satisfaction, sales growth, and efficient order resolution.

Nigeria

Message

What I'm looking for

I seek a customer-focused role where I can improve satisfaction, drive sales growth, and manage orders while working in a collaborative, growth-oriented team.

I am a dedicated customer care professional with years of hands-on experience in sales, order management, and customer support across retail and distribution settings in Lagos. I consistently deliver world-class solutions that improve customer satisfaction and streamline operations.

Throughout my career I have driven measurable sales growth—including increases of 15%, 20%, and 25% at various employers—while maintaining high customer satisfaction and retention rates. I excel at resolving complaints professionally, tracking orders to timely delivery, and keeping accurate transaction records.

I bring strong communication, problem-solving, and time-management skills, and a collaborative mindset that supports team-driven strategies to increase product visibility, enter new markets, and optimize revenue.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

E-Wilson Tools International

Mar 2024 - Present (1 year 10 months)

Handled customer orders, tracked deliveries, resolved complaints professionally, and maintained accurate sales records to ensure timely fulfillment and improved customer communication.

Customer Service Order Management CRM Record keeping Communication Time Management

Sales Consultant & Customer Care

Raye Care Distribution

Apr 2019 - Aug 2023 (4 years 4 months)

Implemented sales strategies that increased revenue 15%, led retail initiatives boosting conversions 10%, resolved complaints with 95% satisfaction, and expanded markets driving 25% sales growth.

Sales Strategy Customer Care retail management Market Expansion Sales Analysis Product Launches Customer Retention Stakeholder Management

Sales Consultant

Fero Mobile

Jan 2017 - Jan 2019 (2 years)

Drove a 20% increase in product sales, improved customer product knowledge 15%, and boosted repeat business through personalized recommendations and product expertise.

Retail Sales Product Knowledge Recommendations & Compliance Communication CRM

Sales Executive

May Unique Ventures

Jan 2008 - Jan 2016 (8 years)

Expanded business leading to a 25% revenue increase and 90% client retention by identifying opportunities, conducting market research, and developing strategic sales initiatives.

Business Development Market Research Lead Generation Sales Strategy Relationship Building Negotiation