Patience Asitonka Elijah
@naila
Customer-focused Customer Care Representative driving satisfaction, sales growth, and efficient order resolution.
What I'm looking for
I am a dedicated customer care professional with years of hands-on experience in sales, order management, and customer support across retail and distribution settings in Lagos. I consistently deliver world-class solutions that improve customer satisfaction and streamline operations.
Throughout my career I have driven measurable sales growth—including increases of 15%, 20%, and 25% at various employers—while maintaining high customer satisfaction and retention rates. I excel at resolving complaints professionally, tracking orders to timely delivery, and keeping accurate transaction records.
I bring strong communication, problem-solving, and time-management skills, and a collaborative mindset that supports team-driven strategies to increase product visibility, enter new markets, and optimize revenue.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
E-Wilson Tools International
Mar 2024 - Present (1 year 10 months)
Handled customer orders, tracked deliveries, resolved complaints professionally, and maintained accurate sales records to ensure timely fulfillment and improved customer communication.
Sales Consultant & Customer Care
Raye Care Distribution
Apr 2019 - Aug 2023 (4 years 4 months)
Implemented sales strategies that increased revenue 15%, led retail initiatives boosting conversions 10%, resolved complaints with 95% satisfaction, and expanded markets driving 25% sales growth.
Sales Consultant
Fero Mobile
Jan 2017 - Jan 2019 (2 years)
Drove a 20% increase in product sales, improved customer product knowledge 15%, and boosted repeat business through personalized recommendations and product expertise.
Sales Executive
May Unique Ventures
Jan 2008 - Jan 2016 (8 years)
Expanded business leading to a 25% revenue increase and 90% client retention by identifying opportunities, conducting market research, and developing strategic sales initiatives.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic, Ejigbo
Higher National Diploma, Business Administration & Management
Higher National Diploma in Business Administration & Management from Lagos State Polytechnic, Ejigbo.
Lagos State Polytechnic, Ejigbo
National Diploma, Business Administration & Management
National Diploma in Business Administration & Management from Lagos State Polytechnic, Ejigbo.
Campus Comprehensive College, Ejigbo
Senior Secondary School Certificate, Secondary Education
Senior Secondary School Certificate from Campus Comprehensive College, Ejigbo.
Availability
Location
Authorized to work in
Social media
Job categories
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