RO

Open to opportunities

Roberta Odigwe

@robertaodigwe

I resolve customer issues and lead high-volume support operations.

What I'm looking for

I'm looking for a remote customer service role where I can handle customer inquiries, resolve complaints, support clients across calls, email, and live chat, and contribute to strong customer satisfaction.

I've led customer service operations at AXA Mansard Insurance since 2021, managing inbound and outbound calls, resolving escalated complaints, and guiding a team to meet KPIs and SLAs.

Previously, I supported customers at Strive Global Ventures by maintaining records, managing orders and delivery updates, and resolving complaints. At Bicco Agro West Africa, I responded to inquiries, processed orders, and resolved order issues.

Across customer support, stock control, and administrative work, I bring over eight years of experience handling calls, emails, live chat, documentation, and client communication using CRM, ticketing, and remote collaboration tools.

Experience

Work history, roles, and key accomplishments

AI

Current

Team Manager (TSF)

Current

AXA Mansard Insurance

Jan 2021 - Present (5 years 8 months)

Managed customer service operations and handled inbound/outbound calls. Resolved escalated complaints, improved CSAT, and led team to meet KPIs and SLAs.

Customer Service Complaint Resolution Escalation Management Team Leadership KPI Management SLA Management Product Education

SV

Commercial Associate

Strive Global Ventures

Jan 2018 - Dec 2020 (2 years 11 months)

Provided customer support and solutions, maintained customer records, and managed orders and delivery updates. Resolved complaints effectively.

Customer Support Record keeping Order Management Complaint Resolution

BA

Stock Controller

Bicco Agro West Africa

Jan 2016 - Oct 2018 (2 years 9 months)

Responded to inquiries and processed orders while maintaining accurate records. Resolved order issues to ensure customer satisfaction.

Order Processing Record keeping Inquiry Response Issue Resolution

SL

Secretary

Sky Inspection Limited

Sep 2013 - Dec 2015 (2 years 3 months)

Handled calls, emails, and scheduling while maintaining records and communication.

Call Handling Email Management Scheduling Record keeping Communication Skills

Education

Degrees, certifications, and relevant coursework

TA

The Federal Polytechnic (Kaduna Polytechnic Affiliate)

National Diploma, Public Accounting and Auditing

2010 - 2013

Pursued a National Diploma in Public Accounting and Auditing from 2010 to 2013.

FS

FAAN Secondary School

Senior Secondary School Certificate, General Studies

2002 - 2008

Completed Senior Secondary School Certificate (NECO) from 2002 to 2008.

Tech stack

Software and tools used professionally

Slack

Zendesk

Google Sheets

Microsoft Excel

Zoom

Google Meet

FreshDesk

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