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Hari Shankar

@harishankar1

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IT support analyst with AI/ML background delivering fast technical resolutions.

India

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What I'm looking for

I seek a fast-paced IT role focusing on customer satisfaction, system stability, hands-on troubleshooting, and opportunities to apply AI/ML to operational problems.

I am a resourceful and detail-oriented IT Support Analyst with a B.Tech in Electronics & Communication (AI/ML). I combine hands-on technical troubleshooting and user-facing service delivery with practical experience in AI projects, delivering measurable improvements in system stability and resolution times.

In internships I delivered Tier-1 support for GPS, GSM, and sensor modules and reduced issue resolution time by 30% through proactive troubleshooting. I also supported backend modules for AI-based object detection using OpenCV and machine learning models, troubleshooting UI flows and improving code performance.

I build reproducible solutions and clear documentation, and I seek roles where I can apply my Python and ML knowledge to support resilient systems, improve user experience, and contribute to deployment-ready technical projects.

Experience

Work history, roles, and key accomplishments

AI Support Intern

Indian Railways

Jul 2023 - Nov 2023 (4 months)

Supported backend modules for an AI-based object detection system using OpenCV and ML models, troubleshot UI flow and improved code performance, and documented bugs for deployment readiness.

OpenCV Python Machine Learning Backend Deployment

Technical Support Intern

Indian Railways

Jan 2023 - Jun 2023 (5 months)

Delivered Tier-1 support for GPS, GSM, and sensor modules, reducing issue resolution time by 30% and assisting in system integration, stability testing, and documentation for rail crack detection systems.

GPS Sensor Integration Test Systems Documentation Remote Support Windows Linux

Education

Degrees, certifications, and relevant coursework

Kalasalingam Academy of Research and Education

Bachelor of Technology, Electronics & Communication (AI/ML)

2020 - 2024

Bachelor of Technology in Electronics & Communication with a specialization in AI/ML; coursework and projects focused on machine learning, computer vision, and system deployment.