mithun dinesh

I’m a technology-driven IT & Network Engineer with over 11 years of experience delivering end-to-end technical support across diverse IT and Telecom environments. I focus on resolving complex hardware, software, and network issues while keeping teams aligned with SLA and service quality expectations.

In my current role, I centralize incident logging in ServiceNow to improve tracking and compliance, and I manage high-volume support for Windows and mac devices. I also administer Active Directory user and group management, and support identity and access workflows using Okta, SSO, and Office 365.

I’m hands-on with endpoint and infrastructure management, optimizing device setup and security with JAMF and Intune for 1000+ devices. I also support server-side operations, including software package installation on Red Hat Enterprise Linux 9 using yum, and racking/configuration tasks for HPE and Dell deployments.

Earlier, I supported network operations and systems work—integrating servers, deploying storage with RAID and firmware updates, and commissioning telecom equipment to achieve 99.99% uptime. I also expand into AI/ML support as an AI Data Annotation & Language Specialist, delivering 98%+ quality through dataset labeling, validation, translation, and feedback for model performance.