Open to opportunities

Martin Bendaj

@martinbendaj

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Senior sales manager with expertise in fintech and relationship management.

Albania

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation in sales.

I am a highly skilled Senior Sales Manager with over 5 years of experience in the fintech industry, specializing in relationship management, project management, and training. My career has been marked by a strong commitment to ethical commercial practices and a customer-focused approach, which has enabled me to build and maintain positive relationships with clients and partners alike.

In my current role at Brixhes Speed Boat Tours, I have successfully upheld the agency's reputation by delivering exceptional customer service and achieving significant results. My previous experience as a Senior Account Manager at MultiBank Group allowed me to develop strategic client relationships, negotiate contracts, and drive business growth, resulting in a 35% increase in customer satisfaction. I am passionate about mentoring new hires and fostering a collaborative team environment to achieve our sales objectives.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Manager

Current

Brixhes Speed Boat Tours

Mar 2022 - Present (3 years 3 months)

As a Senior Sales Manager, I provide travel advice, plan itineraries, and ensure high-quality customer service. I build relationships with tourism organizations and manage client communications to uphold the agency's reputation.

Customer Service Relationship Management Travel Communication Project Management Team Leadership Sales Strategy Client Communication Problem Solving

Senior Account Manager

MultiBank Group

Jan 2020 - Jan 2022 (2 years)

In my role as Senior Account Manager, I focused on client retention and business development, negotiating contracts and managing customer accounts to meet business objectives and maximize profits.

Account Management Contract Negotiation Business Development Retention Strategic Planning Relationship Building Communication Problem Solving

Financial Advisor/Sales Team Leader

Sales Revenued Albania

Nov 2019 - Jan 2021 (1 year 2 months)

As a Financial Advisor and Sales Team Leader, I managed a team, developed client relationships, and funded over $20M in small business advances while improving customer satisfaction and training new hires.

Sales Management Team Leadership Client Relationship Management Financial Management Customer Satisfaction Training Strategic Planning Communication Problem Solving

Hospitality Manager

Marina Bay Luxury Resort and Casino

Sep 2018 - Oct 2019 (1 year 1 month)

As Hospitality Manager, I oversaw daily operations, ensured guest satisfaction, coordinated departments, and managed budgets to maximize revenue while maintaining compliance with industry standards.

Operations Management Budget Management Policy Development Team Coordination Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Ismail Qemali University

Bachelor of Arts, Foreign Languages

2015 - 2019

Studied Foreign Languages, gaining proficiency in multiple languages and understanding of cultural nuances, which aids in effective communication and relationship management in a global context.