Retildo Karaj
@retildokaraj
Business partnerships and sales leader building growth through strategy, training, and trusted relationships.
AlbaniaWhat I'm looking for
I’m an Area Manager of Business Partners focused on building and maintaining strong business-partner relationships with NOA Finance. I design and implement expansion and marketing strategies, and I contribute to the growth of sales while representing a respectful, trustworthy organization.
Previously, as a Partner Relations Manager at Iute Albania, I maintained relationships with iute partners (merchant and agent) and drove new partner acquisitions. I trained staff and managers on procedures and updates, coached teams in sales with financing, and re-activated dormant partners.
Earlier in my career, I worked as a Loan Consultant where I handled interviews, customer data entry, evaluation of customer needs, loan recovery, and after-sales support. I also served as a Customer Experience Analyst and Back office specialist, including coordinating a loyalty program, representing the department in monthly meetings, and supervising a team of six while managing complaints operations.
I hold a Master of Science in International Relations from the University of Tirana and I’ve strengthened my practice through workshops and training in customer experience, leadership, Excel intensification, and negotiating. I bring a structured, people-focused approach that turns partner relationships into measurable business results.
Experience
Work history, roles, and key accomplishments
Area Manager of Business Partners
NOA - ABI Bank
Jan 2025 - Present (1 year 6 months)
Build and maintain business partner relationships with NOA Finance, including designing and implementing an expansion and marketing strategy. Contribute to sales growth (doubling loan sales compared to previous years), provide training and sales support, and coordinate with internal teams to resolve issues.
Partner Relations Manager
Iute Albania
Jul 2024 - Nov 2024 (4 months)
Maintain relationships with iute partners (merchants and agents) and support partner issue resolution on site and by phone. Acquire new partners, train staff and managers, coach sales with financing, and reactivate dormant partners.
Workman
Ital-Canali di Damiani Ottorino & Co
Jan 2022 - Dec 2022 (11 months)
Work in a metal-mechanic workshop supporting production of AC systems and performing design and installation tasks.
Loan Consultant
IuteCredit Albania
Feb 2019 - Nov 2020 (1 year 9 months)
Conduct customer interviews, enter customer data, and evaluate customer needs for loan services. Support loan recovery and after-sales activities.
Customer Experience Analyst
Balfin Group Albania
Oct 2017 - Jul 2018 (9 months)
Serve as an account manager for companies within the Balfin Group in the Customer Experience department. Implement the loyalty program, coordinate the team, and represent the department in monthly meetings.
Back Office Specialist
Neptun Albania
Sep 2016 - Nov 2017 (1 year 2 months)
Supervise a team of six and manage the complaints section operations. Provide operations consulting support as part of back-office functions.
Education
Degrees, certifications, and relevant coursework
University of Tirana
Master of Science, International Relations
2014 - 2016
Master of Science in International Relations at the University of Tirana (Faculty of History and Philology) from 2014 to 2016.
University of Tirana
Bachelor in Political Science, Political Science
2011 - 2014
Bachelor in Political Science at the University of Tirana (Faculty of Social Studies) from 2011 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Website
abi.alJob categories
Skills
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