Gledis Shehi
@gledisshehi
Multilingual hospitality and sales professional driving customer retention.
AlbaniaWhat I'm looking for
I am a motivated hospitality and sales professional with a Bachelor's degree in Economics from Freie Universität Berlin and Limburg University, and extensive experience across international customer-facing roles.
I have worked in retention and sales, guest services, and front-desk operations, consistently focusing on client satisfaction, relationship-building, and achieving targets in multicultural environments.
My background includes roles at iTrader, Booking.com, MSC Cruises, TUI Cruises, and a 5-star resort where I handled reservations, onboarding, and multilingual guest support in English, Spanish, German, and Albanian.
I bring strong communication skills, a service-oriented mindset, and proven experience in retention, sales support, and guest relations that help drive repeat business and positive guest experiences.
Experience
Work history, roles, and key accomplishments
Retention/Sales Agent
iTrader
Jan 2023 - Jun 2025 (2 years 5 months)
Maintained client relationships and provided sales support for investment services to improve retention and customer satisfaction. Assisted clients with account inquiries and escalations, contributing to sustained revenue.
BOGuest Specialist
Booking.com
Jan 2021 - Jan 2023 (2 years)
Handled customer inquiries and resolved booking issues to ensure smooth travel experiences and high guest satisfaction. Coordinated with partners to manage reservations and problem resolution.
International Host
MSC Cruises
Jan 2019 - Jan 2021 (2 years)
Welcomed and assisted international guests, managed onboard activities, and delivered multilingual guest support to enhance passenger experience. Coordinated events and ensured service standards across multicultural teams.
Receptionist
Adriatik Hotel
Jan 2017 - Jan 2019 (2 years)
Managed guest check-ins/outs and reservations at a 5-star resort, providing front desk support and maintaining high-quality customer service. Resolved guest requests and coordinated with hotel departments to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
FBFreie Universität Berlin
Bachelor in Economics, Economics
Completed Bachelor in Economics with studies at Freie Universität Berlin as part of the degree program.
Limburg University
Bachelor in Economics, Economics
Participated in the Bachelor's degree in Economics through study at Limburg University as part of the program.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Job categories
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