Open to opportunities

Eniola deborah

@enioladeborah

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Customer-focused Customer Service Support Specialist with 5 years resolving issues and improving satisfaction.

Nigeria

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What I'm looking for

I’m seeking a remote customer service role with a U.S.-based company where I can provide top-notch support, resolve issues quickly, and enhance customer experiences through strong communication, CRM tracking, and troubleshooting.

I’m a dedicated Customer Service Support Specialist with 5 years of experience handling customer inquiries, resolving issues, and ensuring high customer satisfaction.

I manage remote communication via phone, email, and live chat, using CRM tools such as Zendesk, Salesforce, and Freshdesk to track interactions and maintain accurate customer records. I’m known for excellent problem-solving, multitasking, and conflict-resolution skills.

I’ve supported customers with product information, order processing, refunds, and technical troubleshooting—while collaborating with internal teams to escalate and resolve complex issues. I also train and mentor new team members to improve customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Support Representative

Lagos State Sectorial

Feb 2024 - Nov 2024 (9 months)

Provided customer support via phone, email, and chat, troubleshooting issues and resolving complaints while maintaining customer satisfaction. Managed CRM records in Zendesk/Salesforce/Freshdesk, processed orders and refunds, and collaborated with internal teams to escalate complex cases.

Customer Support Zendesk Salesforce Freshdesk Live Chat Email Support Order Processing Troubleshooting

Customer Support Associate

Deroyals

Sep 2020 - Oct 2023 (3 years 1 month)

Responded to customer inquiries and complaints across live chat, social media, and email, ensuring timely resolutions. Processed orders, returns, and refunds, improved response time by 100%, and supported customers with product guidance and troubleshooting while contributing to FAQs and knowledge base articles.

Customer Support Live Chat Social Media Support Order Processing Returns Troubleshooting Knowledge Base Management