Ampumuza Recheal
@ampumuzarecheal
I resolve client IT issues and build practical Python, Java, and SQL tools.
UgandaWhat I'm looking for
I've supported clients and internal systems at Ifoulky Uganda Ltd, managing 50+ daily email and phone interactions while maintaining a 1,000+ record CRM and 95%+ client satisfaction.
I translate technical issues between clients and IT teams, contributing to three shipped system improvements. I also create documentation, triage issues, and help users navigate technical problems clearly.
As a Software Engineering Intern, I built internal Python and Java tools used by 20+ team members and optimized SQL queries to reduce response time by 20%. I also assisted with Linux server administration and produced 15+ technical documentation pages.
I've built a clinical health management system and a Flask web application, and I'm completing a Bachelor of Software Engineering at Victoria University. I'm seeking an IT support role where I can combine troubleshooting with strong client communication.
Experience
Work history, roles, and key accomplishments
Client Communication & Systems Operator
Ifoulky Uganda Ltd
Dec 2023 - May 2026 (2 years 5 months)
Managed 50+ daily client interactions across email and phone, maintaining 95%+ satisfaction and a 1,000+ record CRM. Acted as liaison between clients and IT team, translating technical issues into 3 shipped system improvements.
Software Engineering Intern
Ifoulky Uganda Ltd
Sep 2025 - Oct 2025 (1 month)
Built internal Python/Java tools used by 20+ team members and optimized SQL queries, cutting response time by 20%. Assisted with Linux server administration and created 15+ technical documentation pages.
Cashier & Customer Service Representative
Akamwesi Shopping Mall
Oct 2021 - Dec 2023 (2 years 2 months)
Processed 100+ daily transactions with 100% accuracy and trained 3 new staff on POS and service protocols.
Education
Degrees, certifications, and relevant coursework
Victoria University, Kampala
Bachelor of Software Engineering, Software Engineering
2023 -
Pursuing a Bachelor of Software Engineering, expected to graduate in 2027.
TertiaryDNS
Certifications, Information Technology
Completed certifications in SQL & DBA, DevOps, Cybersecurity, Data Analytics, and Linux Administration in 2026.
Airtel Uganda
Certification, Cybersecurity and Database Management
Completed certifications in Cybersecurity and Database Management.
Availability
Location
UgandaAuthorized to work in
Salary expectations
Job categories
Skills
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