marta User
@martauser2
Compassionate human services student skilled in crisis intervention, bilingual support, and client advocacy.
United StatesWhat I'm looking for
I am an associate-level human services student focused on pre-social work with hands-on experience in crisis counseling, recovery support, and customer-facing roles that sharpen my communication and problem-solving skills.
As a Crisis Text Line counselor, I provided daily crisis intervention and suicide prevention through empathetic, solution-focused conversations; in my Recovery Care role I conduct intake, case management, financial assistance, and advocacy for clients in need.
My background in retail and customer service complements my clinical skills—I bring bilingual fluency in Portuguese and Spanish, Microsoft Office proficiency, leadership experience, and a commitment to client-centered care and teamwork.
Experience
Work history, roles, and key accomplishments
ACRecovery Support Specialist
American Red Cross
Jan 2025 - Present (9 months)
Conduct intake interviews, open cases, provide follow-up and recovery planning, and deliver financial assistance and advocacy to qualified clients.
Retail Sales Associate
Fanatics, Inc.
Sep 2024 - Present (1 year 1 month)
Assist customers and process sales while maintaining store appearance and organization to enhance the customer experience.
Crisis Counselor
Crisis Text Line
Mar 2024 - May 2025 (1 year 2 months)
Provided daily crisis intervention, suicide prevention, and supportive counseling via SMS/web chat, employing empathy to de-escalate and connect texters to resources.
WACustomer Service Associate
Walgreens
May 2021 - Mar 2023 (1 year 10 months)
Handled customer inquiries and provided solutions, trained new associates, and maintained store cleanliness and product knowledge to improve service quality.
Education
Degrees, certifications, and relevant coursework
HCHudson County Community College
Associate of Science, Human Services (Pre-Social Work)
Grade: 3.08
Pursuing an Associate of Science in Human Services with a Pre-Social Work focus, expected graduation in May 2025; current GPA 3.08.
Availability
Location
United StatesAuthorized to work in
Job categories
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