Caitlan Mascolo

Managed the special populations (LGBTQI+) chat/text line, deescalating individuals in crisis and creating safety plans. Collaborated with emergency services to assist individuals in crisis.

Managed guest check-in and check-out procedures, reservations, and payments. Rectified customer complaints to complete satisfaction and provided guest assistance.

Managed patient inquiries regarding refills, prior authorizations, and billing claims. Handled customer complaints and rectified issues to ensure complete satisfaction.

Improved patient care, safety, and compliance by partnering with clinical staff. Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.

Arranged and stocked new merchandise following placement directions. Performed register sales transactions quickly and accurately.

Identified and addressed individual mental health challenges to support patients. Documented patient interactions in compliance with HIPAA requirements.

Scheduled appointments for patients via phone and in person. Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Provided supervision and in-house activities to support program participants. Acted as client advocate to resolve emergency problems in crisis situations.

Scheduled appointments for patients via phone and in person. Educated patients about medications, procedures, and physician's instructions.

Instructed new team members on how to complete tasks and made recommendations to improve training. Rang up orders on cash register to process payments.

Stocked shelves and carried merchandise out to the floor for customers. Processed sales transactions to prevent long customer wait times.

Arranged items in favorable positions and areas of the store to attract customers and optimize sales. Monitored stock to maintain sufficient quantity of featured product.

Welcomed customers, offered to help locate items, and suggested merchandise. Processed merchandise returns and exchanges for customers.

Kept customer and food preparation areas clean and well-organized. Delivered superior customer service focused on quality and meeting customer needs.

Collected payments and provided accurate change. Helped customers find specific products, answered questions, and offered product advice.

Currently pursuing a Master of Science in Clinical Mental Health Psychology. This program focuses on advanced psychological theories and clinical practices.

Completed a Bachelor of Arts in Psychology, gaining a strong foundation in psychological principles and research methods.

Obtained a Medical Assistant Certification, which provided essential skills for clinical and administrative tasks in healthcare settings.

Received a High School Diploma, completing foundational education.